Project Mentor, Customer Success team

Cybersoft Technologies is interested in adding a Project Mentor to the Customer Success team. As a member of Customer Success, you will assist K-12 school foodservice customers in onboarding, implementing, and training our software solutions.

Primary Responsibilities

• Guide customers through the implementation process and maintain project details using the project management software
• Provide configuration training and QA sessions to include how software helps customers meet USDA guidelines
• Work closely with school food service department administrators and support teams to develop project plans, prepare data imports, and monitor all aspects of the software implementation process
• Track and report on key project deliverables, assess project needs, and adjust project plans as needed
• Partner with team members to resolve customer issues through collaboration and teamwork
• Provide phone and email support with direct customer contact, logging detailed information for each contact
• Deliver innovative, stimulating, and effective training and documentation for internal and external customers as needed
• Conduct meetings both internal and external using conference call and webinar system or in person as needed

Who You Are:

• You have a genuine interest in working with people in a fast-paced environment on multiple projects
• You are passionate about providing excellent customer service
• You have strong presentation and group facilitation skills both online and in person
• You are familiar and competent with audience-engagement methods and techniques
• You can grasp technical concepts and can learn software solutions quickly
• You have excellent written and verbal English skills
• You can work independently without supervision
• You can work flexible hours as customers’ needs arise

Required Qualifications:

• A bachelor’s degree or equivalent work experience
• A minimum of 3 years of progressive experience in project management, functional training, and/or adult learning
• Advanced working knowledge of MS Office applications

Preferred Experience

• Fluent in Spanish (written and verbal) a plus
• Experience with developing and maintaining project plans or project management experience.
• Experience in classroom settings or virtual classrooms via web-conferencing tools
• US K-12 School or Child Nutrition/School Food Service Experience is a plus