The Customer Success department is seeking to hire a project coordinator-data entry specialist who will assist our project managers in organizing and coordinating software implementation projects. This task involves assisting with updating and monitoring project plans, creation, and submission of Freshdesk tickets, updating project schedules, organizing, and participating in stakeholder meetings, completing K-12 USDA menu planning data entry services, and ensuring project deadlines are met.

To be successful as a project coordinator-data entry specialist, you will need to be able to work on tight deadlines under pressure, work on multiple projects simultaneously, be competent in using Microsoft Office applications such as Word, Excel, and PowerPoint, and have exceptional internal and external customer service and communication skills.

Primary Responsibilities:

  • Maintain, monitor, and update project plans, project schedules, and project summary reports
  • Schedule, organize, attend, and participate in stakeholder meetings
  • Document and follow up on important actions-items and decisions from project meetings as requested by the project manager
  • Prepare necessary customer-facing presentation materials for project meetings
  • Assist with development of project strategies and project planning
  • Assist in delivering a quality and consistent project management implementation experience for new customers by using professional project management techniques, organized learning opportunities, and clear communication
  • Assist the project manager to ensure projects adhere to the project scope, frameworks, and that all documentation is maintained appropriately
  • Assist in facilitating and scheduling project meetings and distributing minutes to all project team members and stakeholders
  • Provide ongoing and consistent maintenance of project management calendars for fulfilling each goal and objective
  • Facilitate project meetings in the absence of the project manager when necessary
  • Provide implementation go-live support and assist with post-go-live pro-active customer calls during the back-to-school season
  • Demonstrate excellent problem solving, critical thinking, and strategic planning skills
  • Manage K-12 USDA menu planning, production, and inventory data entry efforts
  • Understand PrimeroEdge modules in the functional and technical areas of the software as it relates to customer environments
  • Work closely with the project manager and support teams to prepare data imports, and monitor all aspects of the software implementation process
  • Assist in tracking and reporting on key project deliverables
  • Partner with other PrimeroEdge team members to resolve customer issues through collaboration and teamwork
  • Adhere to company and industry best practices, techniques, processes, and procedures in the delivery of support by engaging in special projects to support the success of our customers and other departments as requested
  • Provide phone and email support, logging detailed information for each communication
  • Assist in providing written and verbal step by step instructions in a comprehensible manner
  • Participate in teambuilding events, group training exercises, and continuing education sessions
  • All other tasks as directed by the manager of Customer Success

Required Qualifications:

  • You have a bachelor’s degree in business or related field of study or a minimum of two to three years of relevant work experience as determined by the manager of Customer Success
  • You have a proven ability to demonstrate superior internal and external customer service, a willingness to be an active team player, and demonstrate a positive attitude in a professional setting
  • You have an ability to work effectively and be productive both independently and as part of a team
  • You are competent in Microsoft applications including Word, Excel, Outlook, PowerPoint, and project management software applications such as Wrike
  • You have experience and knowledge of file management and other administrative procedures
  • You accept constructive feedback well and face challenges with optimism
  • You have a desire and willingness to contribute to your own success and to the success of your colleagues
  • You are available and willing to occasionally work extended hours when needed
  • You have a proven ability for demonstrating excellent time management practices
  • You improvise, think creatively, and find the solution when it may not be clear
  • You learn software solutions quickly using pre-release documentation and pre-release software
  • You are ambitious and goal-driven with a willingness to work towards internal career growth opportunities

Preferred Qualifications:

  • Three to five years of K-12 school foodservice, child nutrition operations experience
  • General knowledge and understanding of USDA funded meal programs
  • Two or more years of data entry management experience
  • Experience in reading and understanding USDA CN labels and nutrition data
  • Comprehensible understanding of USDA meal patterns and meal component contributions
  • Two to three years of project coordinator or administrative assistant experience in a professional capacity