Junior Project Manager

The Customer Success department is looking for a Junior Project Manager that will play a key role in the successful implementation of PrimeroEdge’s Child Nutrition software. The Junior Project Manager is typically the first contact with the customer after the sale and provides one on one support and guidance through email, phone calls, scheduled training, webinars, and technical assistance.

Delivering quality and consistent implementation experience for new customers by using professional project management techniques, organized learning opportunities, clear communication, with a focus on the customer is critical to the overall success of the Junior Project Manager’s role with PrimeroEdge.

Primary Responsibilities:

  • Understand PrimeroEdge modules in the functional and technical areas of the software as it relates to customer environments
  • Guide customers through the implementation process and maintain project details using the project management software, Wrike
  • Provide configuration training and QA sessions to include how PrimeroEdge helps customers meet USDA guidelines
  • Work closely with School Foodservice Department Administrators and Support teams to develop project plans, prepare data imports, and monitor all aspects of the software implementation process
  • Track and report on key project deliverables, assess project needs and adjust project plans as needed
  • Partner with other PrimeroEdge team members to resolve customer issues through collaboration and teamwork
  • Adhere to company and industry best practices, techniques, processes, and procedures in the delivery of support by engaging in special projects to support the success of our customers
  • Provide phone and email support with direct customer contact, logging detailed information for each contact
  • Provide written and verbal step by step instructions to be understood by customers and team members
  • Participate in teambuilding events, group training exercises, and continuing education sessions

Required Experience:

  • You have a bachelor’s degree or equivalent work experience
  • You have a minimum of 2 years of experience working with K12 food nutrition software
  • You have a minimum of 2 years experience in customer support or customer service role
  • You have moderate to advanced working knowledge of MS Office applications, including Word, Excel, and PowerPoint
  • You improvise, think creatively, and find the solution when it may not be clear
  • You prioritize and perform multiple high-priority tasks concurrently with minimal direction
  • You learn software solutions quickly using pre-release documentation and pre-release software
  • You have excellent written and oral communication skills
  • You have a genuine interest in working with people and an ability to work in a fast-paced environment
  • You are detail-oriented and work independently with minimal supervision
  • You are available to work flexible hours as needed
  • You have an ability to consistently meet critical deadlines under pressure
  • You have the ability to manage multiple projects at various levels of complexity simultaneously
  • You demonstrate superior organizational and time management practices
  • You are goal-driven with a passion for teambuilding and strive to contribute to a culture of teamwork

Preferred Experience:

  • 3-5 years of USDA-regulated School Foodservice operations leadership experience
  • Proficient in project management software such as Wrike
  • 1-2 years of project management experience in a professional capacity

To apply for this job email your details to careers@cybersoft.net

Scroll to Top