Customer Support Specialist

PrimeroEdge Is looking to add a Customer Support Specialists to our team in the Houston office.

A PrimeroEdge Customer Support Specialist will:

  • Understand our PrimeroEdge software and how customers utilize and interact on a daily basis
  • Learn a large proprietary software suite quickly and thoroughly
  • Diagnose, troubleshoot, resolve issues, and document well-defined resolutions
  • Be an exceptional customer advocate, listening, understanding, and responding to the customer’s needs.
  • Collaborate with others to deliver effective resolutions and technical support

Who You Are:

  • Excellent computer knowledge
  • Good working knowledge of MSOffice suite
  • Communicate professionally with customers and coworkers
  • Exemplary use of communication tools like phone, chat messenger, and email
  • Proven success in working through complex questions and forming effective solutions
  • Strong sense of ownership and accountability with a solid work ethic and is self-driven
  • Clear written and verbal skills in presenting detailed information in a organized manner

Preferred Experience:

  • Bachelor’s degree or equivalent work experience
  • Minimum of 2 years of work experience
  • Bilingual (Spanish is a plus)
  • Previous technical, customer service support experience, industry or software knowledge is a plus

To apply for this job email your details to

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